Refund policy

Not your perfect match? No awkward goodbyes. 💕

You have 30 days from delivery to try Intimatt and request a return and refund. Opened packs and products you’ve tried are welcome under our 30-day trial.

Start with a little email

Email sales@intimatt.com within 30 days of delivery with your order number and let us know you’d like a refund. We’ll help with the next steps.

The trip back is on us

Please email us before sending anything back. If we need any remaining unused pads returned, we’ll provide a prepaid return label and instructions at no cost to you. For hygiene reasons, please never send back used pads.

Your refund

We’ll refund the amount you paid for the product, including applicable product taxes. For a full-order refund, we’ll also refund your original $5 USD shipping charge and any tax paid on that charge.

We’ll process your refund after we receive any requested return of unused pads, or once we confirm that no return is needed. Refunds go back to your original payment method. We’ll email you when yours has been issued; your bank or payment provider may need additional time to show it in your account.

Something arrived wrong?

If your order is damaged, faulty, incorrect or missing, email sales@intimatt.com so we can help resolve it. Your rights under applicable consumer law still apply, including any rights that extend beyond our 30-day trial.

Questions? We’re a little email away: sales@intimatt.com.